Bizomate can suspend a company — for a breach of the terms of service, for abuse, or because of a legal request. While it is suspended, you can still sign in, but the company's work is paused: its workspaces cannot be opened, and none of its workflows run. Nothing is deleted.
Who can do this
This applies to everyone in the suspended company. Only Bizomate can suspend a company or lift a suspension; nobody in the company can.
Steps
- Sign in as usual. Whichever page of the company you open, Bizomate shows a page headed Consulace Business Solutions Private Limited is suspended. It says Bizomate has suspended this company. You can still sign in, but its work is paused: no workflows are running and its workspaces can't be opened. Nothing was deleted.
- Read Suspended for the date, and Reason for the grounds — Terms of service breach, Abuse or Legal request.
- Read the box headed From Bizomate: the reason in Bizomate's own words.
- To talk to us, select Contact support. The chat opens as you, so support sees which company it is without you typing it. The page says Only Bizomate can lift a suspension. Chat with us when someone's available, or leave a message and we'll reply within your plan's time.
- If you are in other companies too, the page says, for example, You are also in Northwind Logistics. Switch company to carry on there. Select Switch company. The Workspaces page opens, with your workspaces grouped by company; select Open beside a workspace in the company you want to work in.
- When you are done, select Sign out.
What happens next
When the company is suspended:
- Everyone in it is signed out of every device. When they sign in again, they see the suspended page, with the reason.
- Every workflow is switched off and no runs start — no schedules, webhooks, forms or app triggers.
- The owner gets an email — Consulace Business Solutions Private Limited has been suspended — with the grounds and the reason. It says People in it can still sign in, but its work is paused: no workflows are running and its workspaces can't be opened. Nothing was deleted. Bizomate may leave the email out when a legal request does not allow it.
- Support has a ticket about the suspension already, so you do not need to explain the case from the start.
When the suspension is lifted:
- Everyone can use the company again at their next page.
- Workflows stay switched off until someone in the company switches them on, so nothing fires by surprise. Switch on the ones you need from Workflows.
Good to know
- Nothing is deleted — workflows, versions, runs, connections and lists stay as they were.
- You can still open your own account settings, your support tickets, and the help articles on docs.bizomate.com. Every page of the suspended company goes to the suspended page.
- Your other companies are not affected. A suspension is for one company only.
If something goes wrong
| What you see | Why | What to do |
|---|---|---|
| Every page goes to … is suspended | The company you are in is suspended. | Select Contact support, or Switch company if you are in another one. |
| No chat opens from Contact support | The chat could not start in this browser. | Go to bizomate.io/support and select New ticket to raise one. |
| Workflows do not run after the suspension was lifted | They were switched off when the company was suspended, and stay off. | Switch them on from Workflows. |
| Plan and billing, Members or a workflow opens the suspended page | Those belong to the suspended company. | Wait for the suspension to be lifted. |