Reply to or forward an Outlook email

Two Outlook steps act on an email that is already in the connected mailbox: Reply to an email — Answers the email that started the run — and Forward an email — Sends an email on, with a note above it. Both need the email's id, which an earlier Outlook step gives.

Who can do this

Workspace Admins and Editors, on every plan.

Before you start

• A Microsoft 365 connection allowed to Read and send mail.
• An earlier step that gives the email's id — Search emails or Get an email, as {{ steps.search_emails.id }}. See Find and read Outlook email.

Steps

Reply:

1. Select +, then in Apps select Outlook, then Reply to an email.
2. In Connection, choose your Microsoft 365 connection.
3. In Email, put the email's id — The email to answer — usually the one that started the run.
4. Under Answer, choose Reply (the default) or Reply all.
5. In Message, type the reply — Added above the original message, as Outlook does.
6. Optional: under Attachments, Add a file from an earlier step.

Forward:

1. Select +, then Outlook, then Forward an email.
2. Choose the Connection.
3. In Email, put the email's id — The email to forward.
4. In To, type the addresses — Separate several with commas.
5. Optional: in Message, a note — Added above the forwarded email.
6. Optional: Attachments — files from earlier steps, added to the forwarded email.

Output

Good to know

• The reply and forward are saved in the mailbox's Sent Items, in the email's conversation.
• Large attachments are taken one by one before sending, as for Send an email.
• Runs once per item — one reply per email found.

If something goes wrong

Related

• Find and read Outlook email
• Send an email with Outlook
• Pass files between steps