When something changes about how you sign in, Bizomate tells you — by email, in your notification centre, or both. These cannot be switched off: they are how you would find out if someone else were using your account.

Who can do this

Everyone receives these about their own account. Notifications appear under the bell in the top bar, in the Security category, and apply to every company you are in.

Steps

When an alert arrives:

  1. Read what changed, when, and from which device and approximate place.
  2. If it was you, there is nothing to do.
  3. If it was not you:
    1. Change your password straight away. See Change your password, or Reset a forgotten password if you cannot sign in.
    2. Open Settings > Active sessions and sign out anything you do not recognise.
    3. Open Settings > Two-factor and remove any passkey or app you did not add.
    4. Contact Bizomate support.

Good to know

  • What each alert means:

    Alert Sent by When
    New sign-in to Bizomate from a device Email A browser Bizomate has not seen on your account before signs in. Not sent for your very first sign-in.
    Your Bizomate password was changed Email Your password was changed in Settings, or reset by email. Includes the time, device, approximate location and IP address.
    A passkey was added / A passkey was added to your Bizomate account Notification and email A passkey was added, at setup or in Settings.
    An authenticator app was set up Notification An authenticator app was added from Settings.
    A two-factor method was removed / A two-factor method was removed from your Bizomate account Notification and email A passkey or the authenticator app was removed. Says what you still have.
    New recovery codes were made Notification A new set of recovery codes replaced the old one.
    Confirm your two-factor reset Email Bizomate support started a two-factor reset for your account. Nothing is removed until you confirm.
    Your two-factor reset is on a 72-hour wait Email A support reset is waiting 72 hours, with a link to cancel it.
    Your two-factor was reset Notification and email Your two-factor was reset by a company admin or by Bizomate support.
    Your Bizomate account has been deleted Email Your account was deleted. The last email we send.

  • Alerts are about you, not a company. They go to you whichever company you are working in.

  • Locations are approximate, worked out from the IP address, and often a nearby city.

  • We never send sign-in codes by email, and never ask for your password or recovery codes. An email asking for them is not from Bizomate.

  • These cannot be switched off. See Choose which emails you get.

If something goes wrong

What you see Why What to do
An alert for something you did not do Someone else may have your password. Change your password, sign out other sessions, check your two-factor methods, and contact support.
Confirm your two-factor reset when you did not ask Someone asked support to reset your two-factor. Open the link and select I didn't ask for this. Then change your password.
Your two-factor reset is on a 72-hour wait when you did not ask A reset is waiting to go ahead. Open the link and select Cancel this reset.