This article sets out Bizomate's refund and cancellation rules — the same rules as the Refunds and cancellation page on www.bizomate.com — and what you can do today, while online payment is not yet open.

Who can do this

Only the company's Owner changes the plan. Anyone who paid can ask about a refund by opening a ticket in the Billing category.

Before you start

Nobody is charged for Bizomate yet, because online payment is not open. There is nothing to refund today. The rules below apply from the day payment opens.

Steps

Stop using a paid plan today

The company can move to Free at any time:

  1. Select your picture at the top right, then Settings.
  2. Under Company, select Plan and billing.
  3. On the Free card, select Downgrade, then Switch to Free.

The change takes effect at once. See Choosing or changing your plan.

Ask about a refund

  1. Select ? at the top of any page, then Open a ticket.
  2. In Category, choose Billing.
  3. In Subject, say what it is about — Refund for the annual Pro plan.
  4. In What happened, give the date and the amount charged.
  5. Select Send ticket.

The rules

Your plan

  • You can cancel at any time. Your plan runs to the end of the period you have paid for, then your company moves to Free. Nothing is deleted, and export keeps working.
  • A monthly period that has already started is not refunded.
  • A yearly plan can be refunded in full within 14 days of its first yearly charge.
  • If we charged you by mistake — twice, or the wrong amount — we refund it in full, whenever you tell us.

Extra runs

  • Runs added for the rest of a month are not refunded once the month has started using them.
  • Runs not used by the end of the month do not carry over.

Templates you buy

  • A paid template can be refunded within 7 days of buying it, no questions asked. The template is removed from your workspace when the refund is made.

How refunds are paid

  • Refunds go back to the card, UPI account or PayPal account you paid with, usually within 5–7 business days of our approving them.
  • In India, the GST on the refunded amount is refunded too.

What happens next

  • On Free, nothing you built is deleted. Workflows, runs, connections and lists stay, within Free's limits for what runs. See What the Free plan includes.
  • Exporting your workflows keeps working on every plan.

Good to know

  • Paid templates and extra runs cannot be bought yet either; both open with online payment.

If something goes wrong

What you see Why What to do
Downgrade is greyed out, with "Only the owner changes the plan." You are not the owner Ask the owner named at the top of Plan and billing.
You think you were charged Nothing is charged before online payment opens Open a ticket in Billing with what you saw, and we will look.