App triggers — Google Calendar · New or updated event and Google Sheets · New row — check the app on a schedule once the workflow is published. If the app refuses a check, the trigger says so on its settings, keeps trying, and pauses the workflow after an hour so nobody is left wondering.
Who can do this
Anyone can see a trigger's status. Workspace Admins and Editors see Reconnect and Check now.
Steps
See what a trigger is doing:
- Open the workflow in the designer and select the trigger.
- Read the status under its settings:
- Checking every 5 minutes — Last checked 10:45 · next 10:50, then Recent checks: Nothing new, 2 found · 2 runs, or Failed.
- Not checking since 10:45 — with the reason, and Nothing is lost — what arrives meanwhile is picked up by the first check that works.
Fix a failing trigger:
- Read the reason. Most often the connection needs reconnecting: … refused the check: … The connection may need reconnecting, or lacks permission.
- Select Reconnect. Sign in to the service again; you come back to the step.
- Select Check now. A toast says Checking now — The next check starts within half a minute.
- If the workflow was paused, switch it on again on the Workflows list.
What happens next
- A check that works clears the failure. What arrived while it was failing is picked up in that check.
- After an hour of failing checks, the workflow is switched off and shows Paused by a failing check — The owner and admins were told at 11:45. Switch the workflow on once it is fixed. The workspace's Admins and Editors get a notification: … is paused — Its trigger has failed every check for an hour: … Nothing is lost — switch it on once it is fixed and it carries on from where it stopped.
- Switching it back on starts its checks again at once.
Good to know
- Every 5 minutes on paid plans, every 15 on Free.
- Only checks that found something become runs and count.
- The list of checks keeps one day.
- Each check carries on from where the last one stopped, so nothing is missed while it fails — up to 100 new things start runs in one check, the rest in the next.
If something goes wrong
| What you see | Why | What to do |
|---|---|---|
| Could not reach Google Sheets: … / … did not answer within 30 seconds. | The service did not answer. | Wait for the next check, or select Check now. |
| … refused the check: … | The service turned the check away — the connection expired, lost a permission, or cannot see the file or calendar any more. | Reconnect, check the file or calendar is still shared, then Check now. |
| Choose the spreadsheet and its sheet. | The Sheets trigger has no spreadsheet or sheet. | Choose them, then publish again. |