Invitations that have not been accepted stay under Pending invitations on the Members page, with when each one expires. From there you can send a fresh link, withdraw an invitation, or deal with one that was declined.

Who can do this

  • Workspace role: Admin. Editors and viewers see the list of pending invitations but none of the actions.

Before you start

The invitation must have been sent from this workspace. Each workspace has its own list.

Steps

Open the list first:

  1. Select your avatar at the top right, then Settings.
  2. Under Workspace, select Members. Pending invitations is under the members list. Each row shows the address, who invited them ("Invited by You", or the inviter's first name), the role, and when it expires — "Expires in 5 days", "Expires tomorrow", or "Expired 2 days ago".

To send a fresh link — when the email was missed or the invitation has expired:

  1. On the invitation's row, select Resend.

The message Invitation resent says "A new link went to asha@consulace.com. The old one no longer works." The row shows 7 days again.

To withdraw an invitation:

  1. On the invitation's row, select Cancel.
  2. A box asks "Cancel the invitation to asha@consulace.com?" — "The link sent to asha@consulace.com stops working, and the seat it held is free again."
  3. Select Cancel invitation. (Select Cancel to keep it.)

The message Invitation cancelled says "The link sent to asha@consulace.com no longer works." The row goes.

When an invitation was declined — the row shows a Declined label and when:

  1. Select Invite again to send a new invitation with the same role. The message says Invited again — "A new link went to asha@consulace.com. The old one no longer works."
    • Or select Clear to take it off the list. The message Cleared says "The declined invitation to asha@consulace.com is off the list."

What happens next

  • Resend and Invite again send a new email with a new link, valid for 7 days from now. The earlier link stops working at once.
  • Cancel stops the link working. Someone who opens it sees "This invitation was withdrawn". If they have a Bizomate account, the invitation also leaves their notification centre.
  • Declined and cancelled invitations free their seat straight away. So does an expired one.

Good to know

  • Only the person the invitation went to can accept it, and only while signed in with that address.
  • To invite someone with a different role, cancel the invitation and send a new one with the role you want — or let them accept and change their role afterwards.
  • A full workspace can still resend: a resend replaces the invitation rather than taking another seat.

If something goes wrong

What you see Why What to do
Invitation not sent — Your plan allows 5 members. Upgrade to add more. Every seat is taken and this would add one. Free a seat by removing someone or cancelling another invitation.
Invitation made, but the email did not go The new link exists but the email could not be sent. Select Resend again in a minute.
No Resend or Cancel on the rows You are not an admin of this workspace. Ask one of its admins.