If something fails on a page you already have open, a bar appears along the bottom of the screen: Something on this page stopped working. with Reload this page. From then on, the page no longer responds — buttons, menus and fields do nothing — until you reload it.
Who can do this
Everyone. The bar can appear on any page of Bizomate.
Steps
- Select Reload this page in the bar. The page you were on opens again, at the same address.
- Check the last thing you changed. In the designer, the draft pill at the top says when the draft was last saved — Draft · autosaved just now, for example. Make the change again if it is missing.
- If you want to read the page behind the bar first, select 🗙 at the right of the bar to hide it. The page still does not respond; reload when you are done.
What happens next
- Your workflows are not affected. Runs, schedules, webhooks, forms and app triggers carry on, on our servers.
- The error is recorded when it happens, with what the page was doing, so we look into it whether or not you report it.
Good to know
- Every change in the designer saves straight away, so at most the change you were making when the bar appeared is lost.
- When only a save fails, you get a message, not the bar. In the designer it says Not saved — Your last change was not saved. Copy anything you need, then reload — the draft shows what was saved. Copy what you typed before you reload.
- Other actions that fail show a message saying what did not happen — Not saved, Project not deleted, Invitation not sent — usually with Try again. If it fails twice, open a ticket from Help. The page keeps working; try once more.
- A page that fails while it opens shows a whole page instead, headed Something broke on our end, with a reference to quote. See If a page says Something broke on our end.
- The browser's own reload (F5, or ⌘+R on a Mac) does the same as Reload this page.
If something goes wrong
| What you see | Why | What to do |
|---|---|---|
| Something on this page stopped working. | The page you had open stopped working. | Select Reload this page, or reload with your browser. |
| The bar comes back when you do the same thing again | The same action fails each time. | Open a ticket from Help: say which page, which button, and the time. A screenshot helps. |
| Buttons do nothing, but there is no bar | The page lost its connection rather than failing; a Reconnecting to Bizomate box usually shows. | Wait for it to reconnect, or reload the page. See If Bizomate says it is reconnecting. |